Terms and conditions

We reserve the right to remove, suspend or make changes to our website at any time, without prior notice.

We reserve the right to change these terms and conditions without notice.  By using this site, you agree to be bound by the terms and conditions and it is your responsibility that you check to ensure you are aware of the current terms and conditions. 

 

Privacy policy

Your privacy is important to us, so we ensure that your personal information will not be shared with any third parties.

We only use your information we receive online to create an enjoyable shopping experience.

When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then her used to notify the winners or to fulfil promotional obligations.

Payment Policy

Payment for all orders must be made in full at the time of purchase or upon pickup as arranged.

 

Refund policy

We do not offer refunds or exchanges. Please purchase carefully and read the descriptions associated to each item. We sell second-hand items including but not limited to vases, glassware, teacups, ornaments, kitchenware, and women’s clothing. All items are sold as-is and may show signs of wear and tear consistent with their age and previous use. By placing an order through our website, you warrant that you are legally capable of entering into binding contracts. We reserve the right to refuse or cancel any order for any reason at any time.

 

Shipping Policy

Local Pickup

  • Is available from online shop location in Sockburn or by request from a city centre address in Christchurch, New Zealand. Online shop is not open to the public so pickup place and time to be agreed upon before pickup.
  • All orders are processed and ready within 1 to 2 business days (excluding weekends and holidays). You will receive and email notification when your order is ready to be collected.
  • Please have your order number, item or email ready when you come in.

Domestic Shipping New Zealand

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) You will receive an email notification when your order has been shipped. 
  • We use Aramex or New Zealand post. We are governed by their terms and condition. Please see links below:
  • https://www.aramex.co.nz/terms-and-conditions/website-terms-of-use/
  • https://www.nzpost.co.nz

 

Shipping costs: New Zealand Only

Box 1     Small / Parcel XS / DLE                 $9.00

Box 2     Small / Parcel S / C5                      $12.50

Box 3     Medium / Parcel M / C4                $15.00

Box 4     Large / FS                                        $18.00

Combining multiple Items                          POA

Pickup in Christchurch                                 FREE

  • Multiple items can be combined for one shipping cost.
    Please choose Oversized item or pick up and we can arrange a quote for postage for you.
  • A rural delivery surcharge of $5.70 applies to items sent to a rural address.
  • Please be advised shipping costs can change at any time or extra fees added depending on the item and size.
  • We do not ship overseas but may look in to this as an option in the future.
  • We can combine shipping costs if suitable.
  • Any other questions please send an email to preloved_to_reloved@outlook.co,nz
    and we will respond within 2 business days.